> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mediamonster.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Email support@mediamonster.app or join Discord. Priority support on paid plans.

## Email

[support@mediamonster.app](mailto:support@mediamonster.app)

There is also a form on [mediamonster.app/support](https://mediamonster.app/support).

<Frame caption="The support form">
  <img src="https://mintcdn.com/mediamonster/vvLNMaTpIZ3vxoGR/images/screenshots/support.png?fit=max&auto=format&n=vvLNMaTpIZ3vxoGR&q=85&s=9a87c33a774c89e471ea0820ad9c42ad" alt="Support page with a contact form on mediamonster.app" width="1440" height="900" decoding="async" loading="lazy" data-path="images/screenshots/support.png" />
</Frame>

Cyclops gets standard support. Minotaur, Kraken, and Behemoth get priority. Expect a reply within one business day — often a few hours on Kraken.

## Discord

[discord.gg/mediamonster](https://discord.gg/mediamonster)

## Legal

* [Terms](https://mediamonster.app/terms)
* [Privacy](https://mediamonster.app/privacy)

You need to be 16, or have a guardian's permission.

## What we will not guess

If a run failed, include the Queue row or the API `id`. If credits look wrong, say which plan you are on and whether the credits were monthly or a top-up.

Do not send API keys. Revoke a leaked key at [mediamonster.app/keys](https://mediamonster.app/keys) and mint another.